Senior Manager, Credit Risk

About the Role

This role offers a unique opportunity to lead a high-performing global credit risk team, driving critical financial operations and influencing strategic decisions for a rapidly growing global HR and payroll platform.

Responsibilities

• Lead and develop a high-performing global team of credit risk analysts, fostering accountability and continuous improvement
• Oversee end-to-end B2B collections activities, ensuring timely follow-up on delinquent accounts and resolution of outstanding balances
• Utilize data to drive decision-making, track performance, and present clear insights to senior stakeholders
• Implement and enhance credit and collections processes to improve efficiency, reduce risk, and support scalable growth
• Manage accounts progressing beyond internal collections, including coordination with debt collection agencies, insurance partners, and legal teams
• Ensure full adherence to internal policies and regulatory requirements across all collections activity
• Handle escalations from internal teams with professionalism and strong judgment
• Maintain accurate documentation and reporting while managing multiple priorities in a fast-paced global environment
• Contribute to cross-functional collaboration by sharing portfolio insights and helping influence product, customer experience, and operational improvements

Requirements

• Proven experience (5+ years) leading collections and credit risk teams, ideally within a B2B environment
• Strong understanding of credit risk management principles and collections best practices
• Demonstrated ability to drive performance through data analytics, dashboards, and KPI monitoring
• Hands-on experience with external recoveries workflows including DCA management, insurance claims, and litigation processes
• Highly organized with excellent attention to detail, able to manage complex casework at scale
• Strong communication and stakeholder management skills, able to clearly articulate insights and influence business decisions
• Self-starter with a proactive mindset and a commitment to continuous improvement