Senior Manager, Solution Architect Quote-to-Cash

About the Role

Lead GitLab's critical Quote-to-Cash transformation initiatives by designing and implementing robust CPQ and revenue systems. This is an exciting opportunity to drive significant revenue efficiency and scalability across a global, high-growth SaaS organization.

Responsibilities

• Design and implement end-to-end Quote-to-Cash solutions, focusing primarily on CPQ (Zuora preferred) integration with Salesforce and downstream systems.
• Lead transformation initiatives, driving process reengineering and system modernization across the Quote-to-Cash lifecycle.
• Serve as the CPQ subject matter expert, optimizing product catalog, complex pricing models (including usage-based), quoting workflows, and Contract Lifecycle Management (CLM) integration.
• Manage and mentor a team of 3-5 engineers and analysts, fostering technical excellence and high-quality solution delivery.
• Define, track, and report on KPIs for Quote-to-Cash efficiency (e.g., quote cycle time, order accuracy) to executive leadership.
• Partner with Sales, Finance, Legal, and Operations to translate complex business requirements into scalable technical solutions.
• Establish governance frameworks for Quote-to-Cash systems, ensuring SOX compliance and adherence to revenue recognition standards.

Requirements

• 10+ years of experience in enterprise B2B SaaS Quote-to-Cash solutions, including at least 3 years in a technical leadership/management role.
• Expert-level knowledge of CPQ systems, with a strong preference for proven Zuora CPQ experience.
• 5+ years of hands-on Salesforce experience, including Sales Cloud and platform optimization for Quote-to-Cash processes.
• Deep understanding of the full Quote to Cash business processes: configuration, pricing, contracting, order management, billing, and revenue recognition.
• Proven track record leading digital transformation initiatives in the Quoting and Contracting domains with demonstrable business impact.
• Experience with integration technologies (APIs, middleware, ETL) and enterprise architecture frameworks.

Nice-to-Haves

• Experience with Zuora Billing or similar ERP/billing platforms.
• Public company experience with SOX compliance and ITGC controls.
• Experience with usage-based pricing models and product-led growth strategies.
• Salesforce certifications.