Senior Observability Architect | Tokyo | Remote

About the RoleJoin Grafana Labs as an Observability Architect to redefine post-sales technical partnership within our Customer Experience organization. This pivotal role involves driving long-term customer success for key accounts in Japan by guiding their observability maturity journey through strategic consulting and expert support.### Responsibilities- Serve as the primary technical point of contact for a portfolio of Grafana customers in Japan.- Design and guide customers through their observability maturity roadmap.- Provide expert-level guidance and troubleshooting to drive product adoption.- Conduct regular technical reviews, health checks, and root cause analyses.- Advise on best practices and align Grafana’s technology with customer business goals.- Develop and execute tailored technical roadmaps with clients.- Identify opportunities to optimize costs and increase adoption of new features and products.- Build and maintain long-term relationships with key customer stakeholders.- Collaborate closely with Engagement Managers and Onboarding Solutions Architects.- Act as a customer advocate internally, representing needs to Product Management and Engineering.- Conduct training sessions, workshops, and develop technical documentation and tutorials.- Participate in regular customer business reviews, assessing satisfaction and future requirements.- Prepare reports on customer performance, engagement metrics, and strategic recommendations.### Requirements- Located in Tokyo, Japan.- 5+ years of experience in technical account management, consulting, professional services, or a related post-sales technical role in the technology industry.- Proven ability to manage multiple customer relationships and technical projects concurrently.- Strong understanding of observability solutions, with hands-on experience in tools such as Grafana, Prometheus, and Loki.- Skilled in deploying and operating Kubernetes environments.- Exceptional problem-solving, analytical, and communication skills.- Experience working with tools such as CRM systems, ticketing platforms, and modern cloud technologies.