Senior Program Manager, Customer Education

About the Role

Join Airtable as a Senior Program Manager, Customer Education, and play a pivotal role in shaping how our customers learn, adopt, and succeed with AI-powered solutions. You’ll design and deliver innovative educational content and programs that empower users to unlock the full potential of Airtable AI.

Responsibilities

• Design and develop engaging educational content on AI, including tool-agnostic and Airtable-specific topics, for various learning formats (self-paced courses, live trainings, workshops).
• Lead end-to-end management and continuous improvement of cohort-style bootcamp programs, iterating on curriculum and delivery to drive successful AI app deployment.
• Build and maintain a comprehensive catalog of self-paced, on-demand courses and certifications, supporting distinct learning journeys for different user personas.
• Standardize and automate operational workflows for scalable program delivery, including cross-functional collaboration and cohort management.
• Analyze program performance using leading and lagging indicators, leveraging data-driven insights to optimize educational impact.
• Collaborate closely with subject matter experts, product, and marketing teams to ensure content accuracy and alignment with business goals.
• Experiment with new instructional methods and technologies to create innovative, engaging learning experiences.

Requirements

• 5+ years of experience in content creation, curriculum development, and instructional design, preferably in the tech industry.
• Proven expertise in developing both instructor-led and on-demand e-learning content, with proficiency in e-learning authoring tools, LMS platforms, and multimedia editing software.
• Strong technical proficiency with Airtable and AI-supported processes, including prompt engineering and building educational content for technical audiences.
• Excellent verbal and written communication skills, with the ability to convey complex technical concepts clearly and engage diverse audiences.
• Demonstrated ability to collaborate effectively with cross-functional teams and subject matter experts, and to present to executive stakeholders.
• Highly adaptable, able to thrive in a fast-paced environment and manage multiple projects simultaneously with a bias for action.
• Strong analytical skills, with experience using data to measure and improve program effectiveness and tie outcomes to business impact.
• Creative thinker and innovator, passionate about experimenting with new instructional approaches and technologies to enhance learning experiences.

Nice-to-Haves

• Experience in SaaS and AI industries is strongly preferred.