Senior Salesforce CPQ Developer

About the Role

Join Grafana Labs as a Senior Salesforce CPQ Developer to lead the optimization and governance of our Quote-to-Order processes, ensuring accuracy and scalability in a high-growth, remote-first environment.

Responsibilities

• Own the end-to-end quoting process and approval workflows for direct and channel sales.
• Design and operationalize amendment paths for SaaS, usage-based, and services offerings.
• Maintain a compliant product catalog, ensuring SKUs, bundles, and pricing are correctly configured in Salesforce.
• Oversee automated integration from CPQ to NetSuite for order creation and fulfillment.
• Lead system releases, user acceptance testing (UAT), communication, and training for new processes and features.
• Partner with Finance, Security, and Legal to ensure Quote-to-Order processes meet SOC 1 / SOC 2 requirements.
• Translate business rules into CPQ configurations (bundles, rules, discount schedules, templates, approval chains).
• Monitor process health metrics and drive continuous improvement.

Requirements

• 5–8+ years of experience in CPQ administration with hands-on configuration and program management.
• Experience as a lead CPQ Administrator.
• Deep understanding of amendment logic, revenue implications, and ERP integrations.
• Experience maintaining or supporting processes under SOC 1 / SOC 2 compliance.
• Strong communication, stakeholder management, and change management skills.
• Salesforce CPQ Specialist certification.
• Proficiency in Salesforce platform concepts and development (Apex, JavaScript, LWC, Flows, SOQL, REST APIs).
• Knowledge of web technologies like HTML, CSS, JavaScript, and REST APIs.

Nice-to-Haves

• Salesforce Certified Platform Data Architect certification.
• Salesforce Certified Platform Development Lifecycle and Deployment Architect certification.