Senior Site Reliability Engineer, Observability

About the Role

Join our newly formed Observability team to evolve our infrastructure and empower engineers with the tools and data needed to ensure the health and performance of our global platform. You will play a critical role in scaling our observability stack and driving reliability practices for millions of users.

Responsibilities

• Own and evolve our observability stack, including OpenTelemetry and Datadog, to provide actionable metrics, traces, and logs.
• Dive into application code (TypeScript, Node, or Go) to debug and resolve production issues.
• Drive the adoption of SLOs, distributed tracing, and structured logging across engineering teams.
• Build and maintain AI-powered agents and automation to reduce alert fatigue and accelerate incident resolution.
• Guide other teams on effective service instrumentation and participate in on-call incident response.

Requirements

• 5+ years of experience building, maintaining, and debugging distributed systems in high-scale, customer-facing environments.
• Hands-on experience with observability platforms like Datadog, Grafana, Prometheus, or ElasticSearch.
• Proficiency with OpenTelemetry or similar instrumentation frameworks.
• Experience managing multi-tier cloud environments (AWS or GCP) and container-centric architectures (Kubernetes/Docker).
• Experience with infrastructure-as-code tools such as Terraform or Pulumi.
• Proficiency in full-stack development with languages like Node.js and frameworks like React.

Nice-to-Haves

• Experience building or operating AI agents for automated root cause analysis or intelligent alerting.
• Specific expertise in OpenTelemetry, Kubernetes, and Pulumi.
• Proven track record of improving on-call and incident response processes for engineering organizations.