Senior Software Engineer, Backend (Comms Platform)

About the Role

Join our Comms Platform team as a Senior Backend Software Engineer to play a pivotal role in building and maintaining critical transactional communication services. You will drive high-priority initiatives such as platform modernization, high availability, and internationalization, ensuring seamless and timely customer communications.

About the Team

The Comms Platform team is responsible for managing critical services vital for the organization's success, handling transactional communication send-outs to customers via email, SMS, and push notifications. These services demand attention to detail, proactive maintenance, and swift response times. The team is currently focused on re-architecture, platform modernization, high availability, and internationalization efforts to support growth and competitiveness.

Responsibilities

• Own and deliver quarterly goals for your team, guiding engineers through ambiguity to solve open-ended problems, and ensuring everyone is supported throughout delivery.
• Support peers and stakeholders in the product development lifecycle by collaborating with product management, design, and analytics.
• Participate in ideation, articulate technical constraints, and partner on decisions that properly consider risks and trade-offs.
• Proactively identify project, process, technology, or business issues, advocate for them, and lead in solving them.
• Support the operations and availability of your team’s artifacts by creating and monitoring metrics.