Senior Solution Architect

About the Role

As a Senior Solution Architect, you will serve as a critical technical leader and trusted advisor, bridging the gap between complex business requirements and scalable software solutions to drive customer success across the Americas region.

Responsibilities

• Lead technical strategy during sales, delivery, and expansion phases to ensure seamless customer adoption.
• Translate high-level business objectives into detailed technical designs, architecture diagrams, and actionable implementation plans.
• Act as the primary technical escalation point, coordinating with Product, Engineering, and Sales teams to resolve complex challenges.
• Design and deploy AI-driven automation, workflows, and third-party integrations to optimize customer operational efficiency.
• Provide expert guidance on data governance, security, and organizational change management to ensure long-term solution success.

Requirements

• 10+ years of professional experience in ITSM, ESM, ITOM, or ITAM domains.
• 5+ years of experience managing technical risks and consulting with executive-level stakeholders.
• Proven ability to navigate complex, ambiguous environments with competing constraints.
• Exceptional presentation, negotiation, and objection-handling skills.
• Strong technical proficiency in system architecture, API integrations, and workflow automation.

Nice-to-Haves

• Experience guiding customers through organizational change management (OCM) to drive technology adoption.
• Deep understanding of AI and agentic capabilities within enterprise software ecosystems.