Senior Solutions Architect | Singapore | Remote

About the Role

Join Grafana Labs' world-class Customer Experience team as a Senior Solutions Architect. This highly hands-on role empowers you to be a trusted technical partner, guiding customers through complex challenges to accelerate adoption and drive business outcomes with Grafana at the core.

Responsibilities

• Guide organizations through onboarding, implementation, and expansion, providing white-glove support, best practices, and proven strategies.
• Collaborate effectively with customers, from business executives to IT staff, to understand business needs and distill them into technical requirements.
• Translate complex business and technological requirements into the design of solutions, including data visualization, workflow recommendations, migrations, and enterprise-scale architecture.
• Deliver high-impact training, jumpstart engagements, and offer tailored technical consulting.
• Provide roadmap assurance and guide project execution, ensuring Grafana's capabilities align with the customer’s architecture, goals, and constraints.
• Identify recurring issues, monitor support needs, and advocate for product improvements in close collaboration with internal teams.

Requirements

• Strong technical skills with a hands-on approach to solving complex problems.
• Proven ability to understand and translate intricate business and technological requirements into practical solution designs.
• Familiarity with container orchestration (e.g., Kubernetes), Prometheus queries, and observability concepts (logs, metrics, traces).
• A strategic thinker with command-line problem-solving abilities.
• Passion for open-source software (OSS) and a strong aptitude for customer engagement.
• Demonstrated ability to manage timelines, unblock teams, and deliver value at every stage of an engagement.
• Excellent communication and interpersonal skills for engaging with diverse customer stakeholders.