Senior Solutions Engineer

About the Role\nJoin our innovative team as a Senior Solutions Engineer, acting as a customer-facing product expert to drive technical engagements and ensure customer success with Grafana Labs' observability solutions. You will be the crucial bridge between our technical teams, sales, and our global customer base.\n\n### Responsibilities\n- Partner with our Sales team to articulate the overall Grafana value proposition, vision, and strategy to customers.\n- Own the technical engagement with customers and help close complex opportunities through advanced competitive knowledge, technical skill, and credibility.\n- Deliver product and technical presentations to potential and existing customers.\n- Effectively communicate with customers and internal teams to provide feedback on our products and the competitive landscape.\n- Drive product conversations based on need and problems with customers.\n- Work with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles, and create other public or private enablement material.\n\n### Requirements\n- 5+ years of technical pre-sales experience.\n- Be open to various and complex assignments, requiring strong judgment, collaboration, and leadership.\n- First-class written and oral communication skills to collaborate with our remote-first internal teams and with our worldwide customers, skillfully articulating our value proposition and the technical advantages of our products.\n- Love solving technical challenges and thrive on bringing creative solutions to our customers.\n- Technical mindset and a desire to grow technically.\n\n### Nice-to-Haves\n- Experience with Open Source technologies or in the Metrics/Monitoring space.\n- Experience with sales methodologies like MEDD(P)ICC.