Senior Solutions Engineer

About the Role

Join our high-growth Commercial Solutions Engineering team as a customer-facing product expert, driving global success by educating and enabling our users. This is an exciting opportunity to make a significant impact within a fast-paced, innovation-driven environment.

Responsibilities

• Partner with the Sales team to articulate Grafana's value proposition, vision, and strategy to customers.
• Own the technical engagement with customers, helping to close opportunities through advanced competitive knowledge and technical credibility.
• Deliver compelling product and technical presentations to potential and existing customers.
• Proactively communicate with customers and internal teams, providing a feedback loop on products and the competitive landscape.
• Drive product conversations based on identified customer needs and problems.
• Contribute to enablement materials such as documentation, blog posts, videos, and knowledge base articles.

Requirements

• 1-3+ years of technical pre-sales experience, ideally with Open Source technologies or in the Metrics/Monitoring space.
• First-class written and oral communication skills to articulate complex technical advantages and value propositions.
• Strong judgment, collaboration, and leadership skills for varied and complex duties in a startup environment.
• A technical mindset with a desire for continuous growth and a passion for solving technical challenges creatively.
• Ability to work and collaborate effectively within a remote-first, international team.

Nice-to-Haves

• Experience from a coding bootcamp, or previous post-sales or engineering roles.
• Self-motivated, initiative-taking, and creative problem-solver.

About the Team

The Commercial Solutions Engineering team is crucial for Grafana Labs' worldwide growth, ensuring customer satisfaction and success. We act as a primary communication channel, sharing customer insights directly with our Product Management and Engineering teams to influence product development.