Senior Support Engineer

About the Role

Join AssemblyAI as a Senior Support Engineer to help customers integrate and leverage our cutting-edge Voice AI models, working directly with developers to troubleshoot and ensure seamless API integrations.

Responsibilities

• Serve as the first line of support for AssemblyAI customers, assisting with API integrations and product updates.
• Act as a product expert, answering technical questions via live chat, Slack, and email.
• Collaborate with engineering teams to manage bug reports, feature requests, and technical issues.
• Update and improve official documentation, contribute to SDKs, and maintain third-party integrations.

Requirements

• 1+ year of experience in a similar support role.
• Prior customer or client-facing experience, preferably in a high-growth startup.
• Experience in a technical role (e.g., technical support, solutions architect, software developer, QA testing).
• Ability to understand and translate technical language between clients and engineering teams.
• Experience working with and explaining REST APIs.
• Ability to creatively apply API functionality to solve customer use cases.

Nice-to-Haves

• Strong organizational skills.
• Excellent communication and interpersonal skills for external stakeholder engagement.
• A curious and problem-solving mindset.
• Proactive ownership of customer feedback.
• Aptitude for quickly mastering API functionality.