Senior Technical Account Manager, Public Sector

About the Role

Join Truv as a Senior Technical Account Manager, serving as a trusted advisor to our Public Sector clients and driving product adoption through deep technical expertise and strong relationship management.

Responsibilities

• Own the technical post-sales relationship with assigned government accounts, acting as the primary point of contact for implementation, integration, and optimization.
• Develop and execute technical account plans aligned with customer business objectives and technical environments.
• Lead client onboarding, solution design, implementation, and integration projects, collaborating with customer technical teams and internal engineering.
• Create and deliver training programs for customer teams.
• Proactively identify and resolve technical challenges, conduct review sessions, and health checks for optimal platform utilization.
• Monitor customer technical metrics and usage patterns to identify opportunities for expanded adoption.
• Partner with Product and Engineering teams to advocate for customer needs and provide market feedback.
• Document best practices and contribute to internal knowledge base, guiding customers through platform updates and new feature releases.

Requirements

• 5+ years of experience in technical customer success, solutions engineering, or a similar customer-facing technical role within B2B SaaS.
• Proven track record at early-stage startups (50-200 employees).
• Minimum 5-year tenure in previous positions, demonstrating stability and impact.
• Strong technical background with understanding of APIs, integrations, data workflows, and enterprise software architecture.
• Enterprise account management or customer management experience.
• Strong analytical and problem-solving capabilities.
• Outstanding communication skills with the ability to explain technical concepts to various audiences.
• Bachelor's degree in Computer Science, Engineering, or a related field.