Senior Technical Support Engineer
SnowflakeLocation🌍Worldwide
Job Type💼Full‑time
Posted📅7 days ago
Customer Supportsupportcloudobservabilitysqlpython
About the Role
Join our dynamic team at Snowflake to provide world-class technical support for our Observe platform, helping customers unlock the power of their data.
Responsibilities
- Diagnose and resolve complex technical issues for enterprise customers
- Collaborate with engineering and product teams to troubleshoot bugs and improve product reliability
- Document troubleshooting steps and contribute to the internal knowledge base
Requirements
- 5+ years of experience in technical support or software engineering
- Strong background in cloud computing, observability, or monitoring tools
- Excellent problem-solving and customer communication skills
Nice-to-Haves
- Experience with Snowflake data cloud architecture
- Familiarity with SQL, Python, or Go
- Experience with distributed systems
About Snowflake
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