Social Media Monitoring Specialist

About the Role

Join our dynamic marketing agency as a Social Media Monitoring Specialist to track and analyze online conversations, contributing to our clients' brand reputation and strategy.

Responsibilities

• Monitor social media platforms for brand mentions, relevant keywords, and industry trends.
• Analyze social media data to identify sentiment, engagement patterns, and potential issues.
• Generate reports on social media activity and provide actionable insights.
• Respond to customer inquiries and comments on social media platforms.

Requirements

• Fluent in English (written and verbal).
• Proven interest in social media and online trends.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work independently and manage time effectively in a remote setting.

Nice-to-Haves

• Experience with social media monitoring tools (e.g., Brandwatch, Sprout Social).
• Customer service experience.
• Familiarity with digital marketing concepts.