Staff Product Designer, Incident Response Management

About the Role

Join our global team as a Staff Product Designer to shape the future of Incident Response Management, creating intuitive and powerful experiences that help engineers resolve critical system issues with ease. You will play a pivotal role in defining how users interact with complex observability data across web, mobile, and emerging agentic workflows.

Responsibilities

• Collaborate with engineering, product management, and research teams to iterate on and improve incident response products.
• Document user needs, pain points, and design trade-offs to create detailed, scalable design solutions.
• Plan and execute formative and evaluative research initiatives with key customers and advisory boards.
• Mentor fellow designers and contribute to the evolution of our internal design processes and team culture.

Requirements

• Proven experience designing complex, data-rich developer tools or enterprise SaaS products.
• Strong portfolio demonstrating design work that successfully impacted business goals and user workflows.
• Ability to balance business requirements, technical constraints, and user feedback in a fast-paced environment.
• Excellent communication skills with experience working effectively in a fully remote, distributed team.

Nice-to-Haves

• Experience designing for SRE tools, cloud infrastructure, or high-stress incident response scenarios.
• Familiarity with cross-platform design, including CLI, mobile, and agentic integrations.
• Deep understanding of observability, database monitoring, or cybersecurity domains.