Strategic Account Manager Lead

About the Role

Join Sardine as a Strategic Account Manager Lead, a pivotal player-coach role where you will drive success for high-profile enterprise customers while mentoring a growing team. This is an exciting opportunity to blend strategic account management with solution architecture, collaborating across diverse internal teams to maximize customer value in fraud, payments, and compliance.

Responsibilities

• Balance individual account ownership with team leadership responsibilities, guiding strategy and execution across key client relationships.
• Lead a team with compassion and trust, fostering a culture of collaboration and continuous development.
• Serve as the primary point of contact for high-profile customers, addressing day-to-day needs and strategic opportunities to maximize their ROI.
• Build and expand a team to support key strategic accounts and reseller partnerships.
• Develop a thorough understanding of our product, technology, and strategy to succinctly convey value to customers.
• Translate complex product and technology challenges into simple, actionable solutions, managing the solution process internally and externally.
• Advise on best practices relating to fraud and compliance.
• Build, monitor, and communicate key performance indicators (KPIs) to clients.
• Provide strategic analysis and critical thinking for long-term expansion planning.
• Collaborate with risk analytics teams to proactively address new fraud typologies and communicate findings to customers.

Requirements

• 10+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architecture within B2B SaaS.
• Understanding of how customers integrate APIs.
• Domain experience in compliance, fintech, or AML/KYC.
• Exceptional analytical skills, with a strong ability to crunch numbers and derive insights.
• Proficiency in using business intelligence tools.
• Demonstrated capability to translate complex strategies into actionable processes and outcomes.
• Natural ability to build relationships and collaborate effectively with others.
• Strong presentation skills.