Strategic Account Manager

About the Role

Join Sardine's growing customer success team as a Strategic Account Manager, a pivotal role combining account management with solution architecture. You will be instrumental in maximizing customer value from our fraud, payments, and compliance products, acting as their key internal stakeholder.

Responsibilities

• Be the primary point of contact for customers, managing day-to-day needs and long-term opportunities to maximize ROI.
• Develop a thorough understanding of Sardine's products, technology, and strategy, and effectively communicate these to customers.
• Translate complex product and technology challenges into simple, actionable solutions, managing the solution process internally and externally.
• Advise on best practices related to fraud and compliance.
• Build, monitor, and communicate key performance indicators (KPIs) to clients.
• Provide strategic analysis and critical thinking for long-term expansion planning.
• Collaborate with risk analytics teams to proactively address new fraud typologies and communicate findings to customers.

Requirements

• 7+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architecture within B2B SaaS.
• Understanding of how customers integrate APIs.
• Domain experience in compliance, fintech, or AML/KYC.
• Exceptional analytical skills, with proficiency in number crunching and drawing insights.
• Proficient in using business intelligence tools.
• Ability to translate complex strategies into actionable processes and outcomes.
• Proven ability to build strong relationships and collaborate effectively.
• Strong presentation skills for both virtual and in-person meetings with various stakeholders.