Strategic Customer Success Manager

About the Role

Join our dynamic team as a Strategic Customer Success Manager to help customers accelerate their digital journey and maximize value with PagerDuty's innovative platform.

Responsibilities

• Build and foster executive-level trusted advisor relationships with customer IT, Engineering, and Support organizations
• Guide customers on process, people, and change management best practices to drive adoption of real-time operations
• Produce and execute comprehensive adoption paths for PagerDuty products with clear timelines
• Lead cross-functional post-sales teams to deliver a seamless experience for the customer

Requirements

• At least 12 years of relevant industry expertise in a dynamic, customer-facing role within a B2B SaaS organization
• Strong consulting skills and proven results working as a trusted advisor to drive business value
• Ability to drive effective conversations at the C-level and handle difficult discussions
• Experience building business value ROI models

Nice-to-Haves

• Solid understanding of IT enterprise architecture, DevOps principles, and modern IT monitoring
• Experience working in a DevOps environment or leading a transition to DevOps