Strategic Enterprise Account Manager

About the Role

As a Strategic Enterprise Account Manager, you will cultivate deep, long-term partnerships with Fleetio's top enterprise accounts, driving significant strategic impact and aligning their business outcomes with our innovative vision.

Responsibilities

• Own and grow relationships with Fleetio’s top strategic enterprise customers, building multi-year partnerships based on trust, value, and innovation.
• Engage directly with senior executives and key decision makers to align business goals and ensure Fleetio is viewed as a mission-critical partner.
• Drive strategic account growth through expansion opportunities, complex negotiations, and executive-level advocacy.
• Leverage Fleetio’s leadership team—including the C-Suite—to co-create strategic roadmaps and unlock high-value opportunities.
• Travel frequently to customer sites, embedding yourself in their operations to better understand their evolving needs and opportunities.
• Achieve and exceed Net Revenue Retention (NRR) and Annual Recurring Revenue (ARR) targets by orchestrating renewals, expansions, and cross-sell opportunities.
• Partner with Customer Success and Product teams to ensure deep product adoption, high-value utilization, and sustained satisfaction.
• Act as an industry thought leader for our strategic accounts, bringing insights, trends, and Fleetio’s perspective to the executive table.

Requirements

• 7+ years of Enterprise Account Management, Strategic Account Management, or Enterprise Sales experience with a proven record of success in high-stakes, quota-carrying roles.
• Demonstrated ability to build and maintain multi-year strategic relationships with Fortune 1000 or equivalent enterprise customers.
• Experience engaging and influencing C-Suite executives, aligning enterprise strategy, and navigating complex decision-making processes.
• Exceptional executive presence and communication skills, with the ability to lead high-level negotiations and strategic conversations.
• Comfortable with frequent travel (up to 50%) to customer sites to build embedded relationships.
• Highly disciplined with time management and prioritization, thriving in dynamic and fast-paced environments.
• Track record of delivering growth through renewals, expansions, and strategic upsells with enterprise accounts.
• Excited by technology, data-driven decision making, and bringing innovative solutions to customers.

Nice-to-Haves

• Experience managing or mentoring a small team of account managers.
• Previous experience in the fleet industry, knowledge of fleet management, maintenance, or logistics.