Strategy & Ops Senior Associate

About the Role

Join Clipboard as a Strategy & Ops Senior Associate, an "all-around athlete" role perfect for resourceful individuals eager to tackle diverse business challenges and drive significant impact in a fast-paced, remote-first environment.

Responsibilities

• Develop and implement predictive analytics models for risk mitigation in payer identification.
• Research, vet, and onboard new vendors for AI-driven customer collections.
• Redesign payment conversion processes to improve cash flow speed.
• Manage a team of Billing Account Managers.

Requirements

• Demonstrated ability to solve diverse problem types with resourcefulness and adaptability.
• Strong curiosity and a first-principles approach to problem-solving.
• Willingness to "touch reality" by directly engaging with workflows, customers, or agents.
• Tenacity and persistence in overcoming unfamiliar and uncertain situations.
• Ability to learn quickly from failures and avoid repeating mistakes.

About the Billing Team

The Billing team focuses on maximizing profitability by accelerating cash collection and minimizing losses while maintaining a positive customer experience. This involves ensuring high-quality growth by converting revenue into cash, essential for our business model where we pay professionals immediately and collect from workplaces later.