Systems Engineer, GTM

About the Role

Join Webflow, the pioneer of the Website Experience Platform, as a Systems Engineer, GTM. In this role, you will customize, automate, audit, troubleshoot, and optimize critical business processes within our Go-to-Market systems, empowering teams to build, manage, and optimize for the web.

Responsibilities

• Partner with GTM stakeholders to gather, document, and prioritize business requirements.
• Map current and future-state processes to identify optimization and automation opportunities.
• Configure and enhance GTM systems to support evolving business needs.
• Collaborate with the Salesforce Admin, developers, and solutions architect on complex projects and integrations.
• Translate business requirements into functional specifications for development.
• Lead root cause analysis for systemic issues and recommend long-term solutions.
• Maintain up-to-date process and system documentation.
• Stay informed on GTM system releases, industry trends, and process best practices.

Requirements

• Bachelor’s degree in Computer Science, IT, Business, or related field.
• 4+ years of experience as a BSA, Admin, or similar role in a SaaS GTM environment.
• Hands-on experience with Salesforce and related GTM tools such as Clari, Marketo, Outreach, and Ironclad.
• Proven ability to gather and translate business requirements into scalable technical solutions.
• Strong skills in process mapping, optimization, and automation.
• Expert level understanding of SaaS business models.
• Clear and effective communicator with a customer service mindset, able to engage with stakeholders across levels and functions.
• Strong analytical mindset with proven expertise in troubleshooting and problem-solving.

Nice-to-Haves

• Experience with iPaaS tools (e.g., Workato).
• Experience with Salesforce CPQ or Revenue Cloud, and Ironclad CLM.
• Familiarity with Agile methodologies and tools such as JIRA and Confluence.
• Curiosity and openness to growth, actively building fluency in emerging technologies like AI.