Technical Account Manager

About the Role

As a Technical Account Manager (TAM) at Fleetio, you will be a trusted technical advisor and strategic partner to customers with large fleets, ensuring their success by addressing technical needs, minimizing risks, and delivering impactful solutions. This role requires exceptional technical acumen, strategic thinking, and a customer-centric approach to optimize Fleetio’s solutions and drive operational excellence.

Responsibilities

• Develop and maintain deep, strategic technical partnerships with key stakeholders, from technical teams to senior leadership, across enterprise accounts.
• Craft and execute strategic plans that align customer goals with Fleetio’s solutions, ensuring operational success and system optimization.
• Lead escalations and complex problem-solving efforts, minimizing risk, mitigating challenges, and enhancing customer satisfaction.
• Leverage advanced analytics and performance monitoring to anticipate customer needs, optimize configurations, and drive system health improvements.
• Stay informed about trends and innovations within the fleet management and enterprise SaaS landscape, influencing product strategy and sharing insights with customers.
• Partner with internal teams such as Product, Engineering, Customer Success, and Support to advocate for customer needs and deliver cohesive solutions.
• Design and deliver comprehensive training sessions, workshops, and documentation tailored to customer use cases, driving product adoption and utilization.
• Craft impactful, tailored communication for technical updates, strategic recommendations, and performance reviews for diverse audiences.
• Guide other team members, fostering a culture of technical excellence, learning, and proactive problem-solving.

Requirements

• 5+ years of experience in technical account management, system engineering, or enterprise SaaS solutions, with a focus on large-scale implementations and high-impact customer engagements.
• Demonstrated success in engaging with enterprise customers and managing complex technical requirements, including configuration of secure authentication and user provisioning solutions (e.g., SAML-based Single Sign-On (SSO) and SCIM).
• Proven ability to build and execute strategic plans that drive system performance, customer satisfaction, and revenue growth.
• Experience collaborating cross-functionally to influence product direction and customer outcomes.
• Strong problem-solving capabilities, with an emphasis on balancing technical and customer-centric execution.
• Excellent interpersonal and communication skills with the ability to navigate and influence complex customer environments.
• Bachelor’s degree in Engineering, Computer Science, Information Technology, or a related field.

Nice-to-Haves

• Advanced certifications and industry-specific credentials.