Technical Account Manager - France

About the Role

We are seeking a highly motivated Technical Account Manager (TAM) to serve as the primary technical advisor and advocate for our key customers in France. This is a critical, customer-facing role where you will drive adoption, ensure technical success, and build long-term partnerships.

Responsibilities

• Act as the trusted technical advisor for a portfolio of enterprise customers in the French market, focusing on Camunda Platform adoption and usage.
• Proactively monitor customer health, identify potential technical risks, and develop mitigation strategies to ensure high customer satisfaction and retention.
• Lead technical deep-dive sessions, workshops, and troubleshooting efforts for complex integration and deployment challenges.
• Collaborate closely with Sales, Product Management, and Engineering teams to relay customer feedback and influence the product roadmap.
• Develop and maintain strong relationships with customer technical stakeholders, including architects and engineering leads.

Requirements

• Proven experience (3+ years) in a customer-facing technical role such as Technical Account Manager, Solutions Architect, or Senior Support Engineer, preferably within the B2B software or workflow automation space.
• Deep technical understanding of modern software architectures, including microservices, cloud deployments (AWS, Azure, GCP), and CI/CD pipelines.
• Excellent communication and presentation skills in both English and French, capable of articulating complex technical concepts to both technical and non-technical audiences.
• Experience with process modeling standards (e.g., BPMN) or workflow/orchestration engines is highly desirable.
• Ability to travel occasionally to customer sites within France as required.

Role Impact

As the TAM for France, you will be instrumental in ensuring our most strategic customers realize maximum value from Camunda, directly impacting revenue retention and long-term growth in the region.