Technical Business Analyst

About the Role

Join Airalo as a Technical Business Analyst to bridge the gap between our core network systems and diverse global market requirements, optimizing our eSIM platform for local needs.

Responsibilities

• Act as the primary liaison between legal/regulatory findings and the Core Network team, translating regional mandates into clear functional requirements.
• Compare local regulatory requirements against existing platform capabilities and collaborate with Core Engineers to identify necessary enhancements.
• Create high-level technical workflows and flowcharts for regulatory services (e.g., MNP, Lawful Interception) to guide engineering teams.
• Define business rules and data exchange requirements for Number Portability (MNP) and specify functional needs for voice/SMS routing.
• Define data points and reporting frequencies required by local authorities, ensuring the engineering team builds the necessary data extraction tools.
• Lead the definition of acceptance criteria to ensure technical delivery successfully satisfies specific regulatory hurdles.
• Manage the technical-regulatory checklist for various countries simultaneously, ensuring all dependencies are captured for development sprints.
• Coordinate with local central databases and external partners to ensure interworking specifications meet local quality-of-service mandates.

Requirements

• 5+ years of experience as a Technical Business Analyst, preferably within the Telecom or Tech industry.
• Proven ability to synthesize complex regulatory documents into actionable engineering tasks.
• Comfortable discussing technical concepts such as SIP, SMS routing, and MNP databases with engineers.
• Highly skilled in writing clear User Stories, Functional Specs, and managing Jira tickets.
• Experience or deep interest in international roaming, interconnectivity, and global telecom market nuances.
• Ability to create clear, structured technical documentation and process flowcharts.
• Ability to act as a liaison between legal, product, and engineering teams.
• Good verbal and written communication skills in English.

Nice-to-Haves

• Prior work experience in MVNO or Mobile Core environments.
• Experience with GSMA standards and eSIM technology.
• Familiarity with Lawful Interception (LI) and regional compliance reporting.