Technical Program Manager

About the Role

Join Supabase as a Technical Program Manager to work directly with our largest and most strategic customers. This role blends program management, technical problem-solving, and customer collaboration, offering a chance to make a significant internal and external impact.

What you'll do

• Lead end-to-end technical programs for major clients, managing timelines, deliverables, and cross-team dependencies.
• Translate client technical requirements into clear specifications and collaborate with Engineering on solutions.
• Conduct weekly technical steering meetings with strategic clients to review program progress, KPIs, incidents, and support escalations.
• Translate client requirements into RFCs and coordinate efforts across internal teams including Engineering, Support, and Product.
• Collect and synthesize client feedback, draft RFCs for product enhancements, and guide them through the product process.
• Identify technical, operational, or resourcing risks early, define mitigation plans, and escalate as needed.

What you bring

• Bachelor’s in Computer Science, Engineering, or equivalent, plus 5+ years in a Technical Program Manager or similar role.
• Proven ability to manage complex, multi-threaded technical programs with global stakeholders and shifting priorities.
• Exceptional skill in simplifying complex technical concepts for both engineering and non-technical audiences.
• Comfort in translating user stories into technical RFCs.
• A customer-obsessed mindset.
• Proficiency in defining success metrics, monitoring SLAs, and using data for decision-making and process improvements.