Technical Support Engineer

About the Role

Join Plaid's Support team as a Technical Support Engineer to ensure our products operate seamlessly, empowering customers to provide the best financial experiences. This full-time, remote position within the United States offers the opportunity to navigate critical technical issues while balancing the needs of customers, users, and internal stakeholders.

Responsibilities

• Investigate and diagnose root causes of complex technical and integration issues for Plaid's customers.
• Quantify the scope and impact of issues, escalating to Growth and Engineering teams when necessary to reach a solution.
• Manage the entire lifecycle of technical issues from initial symptom to eventual resolution.
• Maintain clear, consistent, and empathetic communication with customers and internal stakeholders throughout the resolution process.

Requirements

• Strong technical aptitude and proven problem-solving skills to tackle complex integration challenges.
• Excellent communication skills, both written and verbal, for interacting effectively with diverse customers and internal teams.
• A customer-centric mindset with a strong sense of empathy and collaboration.
• Ability to manage and prioritize multiple critical issues simultaneously in a fast-paced environment.
• An interest in learning about financial services and complex technical systems.

About the Team

The Plaid Support team plays a crucial role in maintaining the reliability of our platform, which powers financial tools for millions across 12,000 institutions in the US, Canada, UK, and Europe. You will collaborate closely with Plaid's Product and Engineering teams, directly contributing to the success of our customers and the health of the financial ecosystem.