Technical Support Specialist

About the Role

Join our EMEA TechOps team as a Technical Support Specialist, playing a crucial role in ensuring seamless technical operations for our global payroll and HR platform. This remote position offers the chance to make a significant impact by resolving complex technical issues and supporting users across the EMEA region.

Responsibilities

• Provide expert technical support and guidance to users, resolving issues related to our platform and services.
• Diagnose, troubleshoot, and resolve complex technical problems efficiently and effectively.
• Document support interactions, solutions, and knowledge base articles to improve self-service and team efficiency.
• Collaborate with engineering and product teams to escalate and resolve advanced technical issues.
• Ensure a high level of customer satisfaction through clear communication and timely resolutions.

Requirements

• Proven experience in a technical support role, preferably within a SaaS or TechOps environment.
• Strong analytical and problem-solving skills with the ability to diagnose and resolve technical issues.
• Excellent verbal and written communication skills, with a customer-centric approach.
• Ability to work independently and as part of a distributed team in a fast-paced environment.
• Fluency in English is essential; additional EMEA languages are a plus.
• Reside in or have work authorization for Egypt, Romania, Bulgaria, or South Africa.

Nice-to-Haves

• Experience with global payroll, HRIS, or compliance platforms.
• Familiarity with support ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
• A passion for technology and continuous learning.

About the Team and Role Impact

This role is integral to our EMEA TechOps team, directly contributing to the operational excellence and user satisfaction across the region. You will be at the forefront of supporting a platform that empowers global teams and businesses.