Technical Support Specialist

About the Role

As a Technical Support Specialist for our LATAM TechOps team, you will be a vital point of contact, ensuring our global users in the LATAM region receive exceptional technical assistance. This remote, full-time role offers the chance to directly impact user success within a fast-paced, innovative environment that's redefining the future of global work.

Responsibilities

• Provide timely and effective technical support to users, troubleshooting and resolving issues related to our platform and services.
• Diagnose and resolve technical problems via various channels (chat, email, video calls), ensuring a high level of customer satisfaction.
• Document support interactions, solutions, and common issues to contribute to our knowledge base.
• Collaborate with engineering and product teams to escalate complex issues and provide user feedback for product improvement.
• Guide users through features and functionalities, helping them maximize their use of the platform.

Requirements

• Proven experience in a technical support role, ideally within a SaaS or tech environment.
• Strong problem-solving skills and the ability to diagnose technical issues efficiently.
• Excellent communication skills in both English and Spanish (Portuguese is a plus) to effectively assist users across the LATAM region.
• Familiarity with helpdesk software and remote support tools.
• Ability to work independently and manage multiple priorities in a remote work setting.

Nice-to-Haves

• Experience with global payroll, HRIS, or compliance platforms.
• Knowledge of ITIL principles or similar service management frameworks.
• A passion for technology and a commitment to continuous learning.