Vice President, Business Systems

About the Role

This pivotal role leads the strategic vision and execution of enterprise systems that power GitLab's global go-to-market, customer, and financial operations. You will drive future scaled growth and transformational initiatives, overseeing a distributed team of approximately 60 professionals.

Responsibilities

• Develop and execute a comprehensive business systems strategy aligned with GitLab's growth objectives, defining multi-year roadmaps for Sales, Customer, and Finance systems.
• Lead improvements and evolution of Quote-to-Cash processes and systems, driving excellence across CPQ, order management, billing, revenue recognition, and collections.
• Architect sophisticated usage-based billing capabilities, partnering with Monetization, Fulfillment, and Revenue Accounting teams.
• Champion AI and automation integration across Sales, Customer Success, and Support systems, identifying high-impact use cases and establishing governance.
• Establish enterprise-wide governance frameworks, including architectural standards, integration patterns, data policies, and change control.
• Design and oversee technical architecture connecting enterprise applications, ensuring robust, scalable integrations through API-first approaches.
• Maintain audit-ready systems with robust controls satisfying SOX requirements, implementing security controls, access management, and data governance.
• Build and inspire high-performing distributed teams, fostering an async-first culture, empowering teams, and developing talent.
• Serve as a trusted technology advisor to the executive team, translating business requirements into scalable technical solutions and building consensus.

Requirements

• 15+ years of progressive business systems leadership experience with 7+ years managing multi-functional teams in high-growth technology companies.
• Ability to design system architectures, interpret data flows, evaluate technical scope, and provide technical leadership to engineering teams.
• Extensive experience with SaaS companies operating subscription and consumption business models at a similar scale and growth stages.
• Expert knowledge of Salesforce, NetSuite, Zuora Billing/CPQ, Workato (or similar iPaaS), and related GTM/Finance platforms.
• Proven success implementing Quote-to-Cash processes at scale, including CPQ, order management, billing, revenue recognition, and collections.
• Experience building usage-based billing systems supporting complex consumption models and tiered pricing strategies.
• Track record leading AI and automation initiatives within business systems to drive measurable productivity and business outcomes.
• Strong expertise in SOX compliance and internal controls for business applications in public company environments.
• Proven ability in establishing systems governance frameworks, architectural standards, and integration patterns across complex portfolios.
• Exceptional executive presence with the ability to influence C-level stakeholders and build consensus across cross-functional VP-level leaders.
• Strategic thinker who balances long-term vision with pragmatic execution and thrives in dynamic, fast-paced environments.